Hello! I'm Rachel
I'm interested in pursuing the next challenge in my career and this definitely includes stepping outside of my current areas of expertise. I would like to join an innovative team that has different perspectives that are valued in the business & technology industries. I look forward to taking on what this new opportunity will offer and giving it my all!
EXPERIENCE
2024-Current
AT&T
Associate Director, Technology
Mobility Deployment Services
Manage the Complex Project Management team that coordinates large-scale mobility deployments for FirstNet, Public Sector, Enterprise, and Mid-Markets clients. In collaboration, manage the Staging & Kitting and Onsite Deployment team responsible for coordinating configuration of devices with multiple vendors in preparation for distribution. Collaborated with Product Marketing and the Go to Market team to launch Switch Assist in April 2025, a branded program that supports our customers when switching from a competitor
2018-2024
AT&T
Associate Director, Technology
Multi-Access Edge Computing Deployment
Project Managed the deployment of the first Multi-Access Edge Computing (MEC) commercial contracted customer within Controlled Introduction. Managed the Deployment team responsible for delivering the MEC solution at new sites, upgrades for redundancy, conversions of existing sites from Proof of Concept to Commercial Installations, decommissions and Certification of new features. Collaborated with the 5G Center of Excellence, Product, Labs, Engineering and Operations to ensure a successful installation at the client prem, remote configuration, activation, testing and Day 2 transition
2014-2018
AT&T
Associate Director, Technology
NetBond Onboarding Project Management
Supported NetBond (Network Bonding) from the inception of the very first customer. Collaborated with Product, Development and Cloud Service Providers to ensure solution was functional and provided feedback based on client interactions to identify Road Map enhancements. Utilized a white glove approach for post-sales support. Performed network consulting with the Account Team and Client to prepare for Service Activation that occurred within the AT&T Cloud Portal. Identified constant process improvements to enhance the customer experience. Compiled metrics and customer feedback for monthly operational reviews. Received commendation at the VP level for the superior work our team performed. Designed and implemented custom Mobility solutions associated with the Criminal Justice Information System (CJIS) and ePTT (Enhanced Push to Talk) for FirstNet (Dedicated First Responders Network)
2012-2014
AT&T
Cloud Adoption and Support Team Lead Integrated Cloud Operations
Partnered with Cloud Product management to design the structure and function of the Adoption Team. Managed an offshore team that had VMWare, Networking and Security expertise utilized to train clients via web meetings on the Cloud Portal for Compute, Storage, Platform as a Service and NetBond. Collaborated with Product, Labs Development and vendors to support configurations associated with Cloud feature enhancements. Provided feedback to Product regarding additional web content and service improvements
2010-2011
AT&T
Cloud Services Product Lead
Integrated Cloud Operations
Contributed to planning associated with the enhancement and documentation of Cloud Services. Collaborated with Labs, Sales and Product Management teams for development and client support. Coordinated Operational Readiness Testing, Infrastructure scanning and Audits. Managed escalations from application vendors and internal operational support teams. Participated in contract negotiations with application and technical support vendors
2008-2010
AT&T
Senior Fiber Optic Network Design Engineer Ultravailable Network Services
Implemented and Maintained private DWDM fiber optic networks within a post sales environment utilizing Nortel Optera and Cisco Complete Optical Multiservice Edge and Transport Equipment. Collaborated with internal teams, such as Pre-Sales, Product House, Implementation, Augmentation, Network and Fiber Management to ensure that solutions were properly deployed. Coordinated with Installation/Equipment vendors to ensure that field work was performed properly at Central Offices, Data Centers and Client premises
2004-2007
AT&T
Life Cycle Manager
Ultravailable Network Services
Coordinated visits for multimillion dollar clients to the Alpharetta Center, to set expectations and explain the service support structure. Managed UVNS operations with an understanding of SONET, DWDM, Disaster Recovery, storage solutions, data replication, fiber management and data center activities. Directed daily operational meetings, planning/implementation of MACD’s and resolution of client managed services problems with minimal end-user impact per SLA’s. Collaborated with Product House, Labs, Equipment/Installation Vendors, Implementation, Service and Sales Management Teams to address issues
2001-2003
AT&T
Link Complex Engineer
High Speed Service Delivery
Team Lead for technicians and designers to resolve equipment, access and system issues in support of the provisioning process of OCX and T45 Private Line/ATM services. Subject Matter Expert for Engineering Specialists to provide resolution of provisioning concerns. Project managed high-profile orders to completion and acted as a single point of contact for escalations
Interacted with potential customers to determine data transfer solutions with Frame Relay, Private Line, ATM and Dedicated Internet Access. Communicated with both technical and non-technical representatives of companies.
Outside Plant - Customer Operations Clearwater, FL
• Accompanied residential technicians in the field
• Utilized systems to monitor order and repair activity
• Shadowed Local Managers during the supervision of Residential Technicians
Sales Engineering Tampa, FL
• Assisted in the creation of proposals per RFP’s
• Accompanied Project Managers during interaction with customers
• Created database to track the procurement of Minority/Women owned Subcontractors
Customer Care Center Irving, TX
• Supervised a group of 25 advocates.
• Created an Outage Database utilizing Microsoft Access.
• Added an Overtime Eligibility component to a Microsoft Access Database
Infrastructure Provisioning Irving, TX
• Utilized an Interoffice Facilities Database Program
• Performed research for locations of network components
• Collected information such as number of trunks and types of pay phones for the Annual Texas Telephone Survey
Business Response Provisioning Center Irving, TX
• Compiled a list of necessary acronyms for the center
• Created a new employee orientation and training outline
• Provided suggestions for improvements in business practices
EDUCATION
2004
Master of Business Administration
Project Management Certificate
Keller Graduate School of Management
Devry University
​
1999
Bachelor of Science in Industrial Engineering
University of Washington
Seattle Campus
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SKILLS
Team Management
Client Onboarding
Cloud Services
Project Management
Engineering
Mobility Solutions
EXPERTISE
Self Motivated
I will tackle any challenge that I'm given with tenacity to resolve the problem
Analytical
A natural ability to problem solve by obtaining the facts quickly, identifying gaps and offering a solution
Effective Communicator
Capable of deciphering a situation and those involved in order to determine the appropriate approach