Hello! I'm Rachel
I'm interested in pursuing the next challenge in my career and this definitely includes stepping outside of my current areas of expertise. I would like to manage a successful, innovative team that has different perspectives that are valued. I enjoy living in the ATL due to everything the city has to offer from the entertainment perspective and the business & technology industries. The diversity of the people and the availability of events to attend are endless. I look forward to taking on what this new opportunity will offer and giving it my all!
EXPERIENCE
2014-Current
AT&T
Associate Director, Technology
Cloud Onboarding
Personally onboarded the very first customer to NetBond (Network Bonding) via the Cloud Portal. This was not a sustainable approach, so our technical team revamped our procedure by documenting the pre-requisites, summary of the service and technical considerations per Cloud Service Providers, such as AWS and Microsoft. We utilize this document to prepare our customers and direct them through the network consulting phase. We've collaborated with Product to market our professional services to the Sales Execs and customers. We consistently identify areas of enhancement based on each engagement and pro-actively address them. We have also branched out by designing and implementing custom Mobility solutions associated with FirstNet, our dedicated network for First Responders.
2012-2014
AT&T
Cloud Adoption and Support Team Lead
Partnered with the Cloud Product management team to design the structure and function of the Adoption Team. Managed an offshore Adoption Team that had VMWare, Networking and Security expertise utilized to train clients via web meetings on the Cloud Portal for Compute, Storage, Platform as a Service and NetBond. Collaborated with Product, Labs Development and vendors to support configurations associated with Cloud feature enhancements on the Road Map.
2010-2011
AT&T
Cloud Services Product Lead
Joined the management team within the Cloud Incubation Center which was established to define a new way of managing emerging services. Contributed to the planning associated with the enhancement and documentation of services. Collaborated with Labs, Sales and Product Management teams for development and client support. Coordinated Operational Readiness Testing, Infrastructure scanning and Audits. Managed escalations from application vendors and internal operational support teams. Participated in contract negotiations with application and technical support vendors
2008-2010
AT&T
Senior Fiber Optic Network Design Engineer
Ultravailable Network Services
Implemented and Maintained private DWDM fiber optic networks within a post sales environment utilizing Nortel Optera and Cisco Complete Optical Multiservice Edge and Transport Equipment.
Collaborated with internal teams, such as Pre-Sales, Product House, Implementation, Augmentation, Network and Fiber Management to ensure that solutions were properly deployed based on requirements. Coordinated with Installation/Equipment vendors to ensure that field work was performed properly.
2004-2007
AT&T
Life Cycle Manager
Ultravailable Network Services
Coordinated visits for multimillion dollar clients to the Alpharetta Center, to set expectations and explain the service support structure. Managed UVNS operations with an understanding of SONET, DWDM, Disaster Recovery, storage solutions, data replication, fiber management and data center activities. Directed daily operational meetings, planning/implementation of MACD’s and resolution of client managed services problems with minimal end-user impact per SLA’s. Collaborated with Product House, Labs, Equipment/Installation Vendors, Implementation, Service and Sales Management Teams to address issues.
2003-2004
AT&T
Systems Engineer
Ultravailable Network Services
Designed and supported DWDM optical fiber rings within a post sales environment utilizing Nortel Optera and Cisco Complete Optical Multiservice Edge and Transport Equipment. Compiled the UTAC (UVN Technical Assurance Checklist) that was being utilized in the pre-sales environment to address solution details
Interacted with fiber and equipment implementation vendors such as LNS and ADC, to ensure that the appropriate materials were ordered and installed to support the solution sold to the client.
2001-2003
AT&T
Link Complex Engineer
Consolidated OCX Provisioning Center
Performed as Team Lead for technicians and designers to resolve equipment, access and system issues in support of the provisioning process of OCX and T45 Private Line/ATM services. Functioned as a Subject Matter Expert for Engineering Specialists to learn the various problem solving approaches to provisioning concerns. Project managed high-profile orders to completion and acted as a single point of contact for escalations.
2000-2001
AT&T
Data Network Account Consultant
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Interacted with potential clients to determine data transfer solutions with Frame Relay, Private Line, ATM and Dedicated Internet Access. Communicated with both technical and non-technical representatives of companies.
1999-2000
GTE
Management Associate
Operations Development Program
Outside Plant
Accompanied residential technicians in the field. Utilized systems to monitor order and repair activity. Shadowed Local Managers during the supervision of Residential Technicians.
Sales Engineering
Assisted in the creation of proposals per company request. Accompanied Project Managers during interaction with customers. Created database to track the procurement of Minority/Women owned Subcontractors.
Customer Care Center
Supervised a group of 25 advocates. Created an Outage Database utilizing Microsoft Access. Added an Overtime Eligibility component to a Microsoft Access Database.
Infrastructure Provisioning
Utilized an Interoffice Facilities Database Program. Performed research regarding locations of network components. Collected information such as number of trunks and types of pay phones for the Annual Texas Telephone Survey.
Business Response Provisioning Center
Compiled a list of necessary acronyms for the center. Created a new employee orientation and training outline. Provided suggestions for improvements in business practices.
1997 & 1998
Boeing
Industrial Engineering Summer Intern
Performed time studies in order to create accurate workload forecasts. Analyzed the customer/supplier relationship in order to identify to defects and rejections. Participated in the team effort of constructing an improved method of billing customers. Developed a tracking system for specific operations within a manufacturing environment. Monitored the customer/supplier relationship in order to confirm schedule compliance and workload capacity.
EDUCATION
2004
Master of Business Administration
Project Management Certificate
Keller Graduate School of Management
Devry University
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1999
Bachelor of Science in Industrial Engineering
University of Washington
Seattle Campus
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SKILLS
Team Management
Client Onboarding
Cloud Services
Project Management
Engineering
Mobility Solutions
EXPERTISE
Self Motivated
I will tackle any challenge that I'm given with tenacity to resolve the problem
Analytical
A natural ability to problem solve by obtaining the facts quickly, identifying gaps and offering a solution
Effective Communicator
Capable of deciphering a situation and those involved in order to determine the appropriate approach